Below we have put together some of the most-asked questions and answers.
Hopefully they will give you the information you need.
All the information on this page is supplied by GLOBAL REFUND.
Q: Is
there a time limit for exporting the goods?
A: Between the purchase date and the customs stamp date no more than
three months must elapse beginning with the end of the month in which
you bought the goods.
Q: Where do I
receive the export confirmation (customs stamp)?
A: Prior to leaving Turkey, the GLOBAL REFUND Cheque must be presented
to the Turkish border customs office together with the goods purchased.
The customs officer will certify the export through a customs stamp
placed on the GLOBAL REFUND Cheque.
Q: Could I get
the customs stamp in another country?
A: No. The stamp must be obtained in TURKEY prior to leaving.
Q:
What is Tax Free Shopping?
A: Quite simply, Tax Free Shopping is an internationally available service,
enabling tourists to shop in the country they are visiting and to reclaim
the local value added tax which is included in the selling price of
the purchases they make. This service offered by major retailers worlwide
is easy-to-use und hassle-free and is run by GLOBAL REFUND.
Q: Who has to
export the goods?
A: The goods have to be exported by the person whose name appears as
customer on the GLOBAL REFUND Cheque.
Q: For which
purchases do I receive a VAT refund?
A: VAT can be refunded for any purchases you make at the same shop at
a time for a total purchase amount of over TL 50,000,000.- +VAT. VAT
cannot be refunded on services.
Q: Where
and how do I receive the GLOBAL REFUND Cheque?
A: When making a purchase in a shop affiliated with the GLOBAL REFUND
refund system, ask the staff for a "GLOBAL REFUND Cheque."
The GLOBAL REFUND Cheque has to be issued on the day of the purchase.
Q: Is it possible
to use the goods purchased before exporting them?
A: Yes, the goods can be used, but the customs officer must be able
to check whether the goods you show him or her are the goods on your
GLOBAL REFUND Cheque.
Q: Where and how do I receive my refund?
A: You can get your refund immediately and in cash when leaving Turkey
at one of the refund desks only at the airports listed. Please ask for
the GLOBAL REFUND envelope with the list of our refund-counters in the
shop. Alternatively, you can mail your validated GLOBAL REFUND Cheques
to the GLOBAL REFUND office for refund. The refund amount will be credited
to your credit card account.
Q: How do I get
my refund, if a cash refund office does not exist at the departure point?
A: You need to mail
your validated GLOBAL REFUND Cheques to the GLOBAL REFUND office in
Turkey.The refund amount will be credited to your credit card account.
Q: Which documents
do I need for cashing my refund?
A: You need your GLOBAL REFUND Cheque confirmed by Turkish customs office.
This cheque is your bill at the same time,
Q: What is the approximate time of duration before I can receive
my mail refund?
A: At high season during the summer it takes approximately 60 days.
During low season you can expect a handling time of 3-5 weeks.
Q: Does Global
Refund provide for refunds on such items as hotel bills, restaurants
notes and car rentals?
A: No, that is not permitted by law.
Q: I'm waiting
for my refund. How can I retrieve status information about my expected
refund?
A: Please contact the local Global Refund office in the country which
you made your purchases.
Q: How do I
know if the store provides Global Refund tax free service?
A: Please look for Tax Free logo sticker in the window or ask the staff
in the store for help and information.
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